Application of Terms and Conditions
These Terms and Conditions ("Terms") govern the relationship between United Cars ("the Company") and the Customer whose name appears in the booking database. They apply to all services provided by the Company, including but not limited to, driver services and delivery services ("Services"). These Terms supersede any implied warranties or conditions under statute or common law to the fullest extent permitted by law.
Right to Amend Terms
The Company reserves the right to amend these Terms at any time. Any changes will take effect 24 hours after being posted on the Company’s website.
Charges and Payments
The Customer agrees to pay the charges for the Services as outlined in the Company’s current schedule of charges. These charges are subject to review and will become effective 1 day after being posted.
Payment Terms
All bookings must be settled either in cash or by credit/debit card, either in advance of or upon completion of the journey.
Account Payments
Customers with an account must settle invoices within 30 days from the date of issue, using their preferred method (e.g., BACS or company credit card).
Non-Withholding of Payments
The Customer shall not withhold any payments due to the Company, including disputes regarding services or claims for compensation.
Surcharges
An additional surcharge of 50% on listed prices may apply on 24th and 31st December. A 100% surcharge will apply on 25th December and 1st January.
Additional Charges for Stops or Diversions
Additional charges may apply if the passenger requires a stop or diversion during the journey. The driver will strive to take the most efficient route, but any unscheduled stops or requests for additional services must be communicated in advance or at the driver's discretion.
Waiting Time
The Company allows 1 hour of free waiting time after the flight has landed. After this period, an additional charge of £16 per hour applies, billed in 15-minute intervals at £4 per 15 minutes. For pickups from other locations, 15 minutes of free waiting time is allowed; after this period, waiting time charges will apply.
Flight Delays and Cancellations
The Company monitors flight arrivals for delays, and no additional charges will apply if the flight is delayed. If the passenger misses the flight, they must contact the Company immediately. No extra charge will be incurred if the Customer calls at least 1 hour before the scheduled arrival. However, if the passenger misses the flight due to incorrect booking details or no-show, the full fare will be charged.
Booking Modifications and Cancellations
Booking modifications or cancellations require the Company’s approval and must be communicated by email, phone, or text with adequate notice. Failure to cancel results in the booking being considered unpaid, and any outstanding payments must be settled within 7 days. Unpaid amounts may lead to legal action.
Pick-Up Procedures
The driver will wait for up to 15 minutes from the scheduled booking time at UK addresses. If contact is not made, the passenger will be responsible for the full cost. At airports, the driver will wait in the arrivals hall for up to 1 hour free of charge; after this, waiting time charges apply.
No Show Policy
If the passenger fails to meet the driver at the airport or designated pick-up point, the Company must be contacted immediately. Failure to notify the Company will result in a "no show" charge for the full fare.
Onward Travel
It is the responsibility of the Customer to allow sufficient time for onward travel. The Company will not be liable for missed connections due to factors beyond its control. Compensation will be limited to the taxi fare from the pick-up point to the booked destination.
Illustrations and Descriptions
Any illustrations, photographs, and descriptions on the website or in promotional materials are for guidance only and are not binding.
Subcontractors
The Company reserves the right to use subcontractors to provide Services. All subcontractors will meet the same standards and comply with local regulations.
Excess Luggage
Journey prices may vary depending on the size of the vehicle required. The Company reserves the right to refuse passengers with excess luggage that could make the vehicle unsafe.
Luggage Assistance
The driver may assist with luggage loading, but the Company is not responsible for any damage to passenger belongings.
Prohibited Goods
The Company will not transport valuables, hazardous materials, or perishable goods exceeding £150 in value without prior written consent.
Liability Exclusions
The Company will not be liable for consequential losses, including loss of profit or damage caused by events beyond its control (e.g., theft, accidents, weather, strikes, or acts of war).
Destruction of Goods
If the Company is required to dispose of goods deemed hazardous or unsafe to transport, the Customer will be charged for the disposal, and any proceeds will be credited against the cost incurred.
Insurance
The Company does not provide insurance for goods in transit. Customers are advised to arrange insurance for the transportation of valuable or delicate items.
Damage to Vehicle
Passengers who cause fouling of the vehicle (e.g., vomiting or general sickness) will incur additional cleaning charges of £10 for exterior cleaning and £50 for interior cleaning, as determined by local authorities.
Passenger Responsibility
Any passenger, during their journey, that causes fouling to the interior or exterior of the vehicle will be liable to pay the sum of £10 for the exterior and £50 for the interior in addition to their fare. These prices are determined by the local Council.
This Privacy Policy applies to United Cars and its website. We are committed to safeguarding your privacy while using any information we collect only to deliver the highest standard of service.
Anonymous Access
You may visit our homepage and browse our website without providing any personal information.
Automatic Data Collection
Our website uses cookies solely to support the technical functionality of certain areas. We do not use cookies to gather personally identifiable information.
If you prefer not to accept cookies, you may adjust your browser settings to warn you when cookies are used or to block them entirely. Please note that disabling cookies may impact the performance of some website features.
We do not automatically collect personal data, nor do we link any automatically logged information to identifiable individuals.
Collection and Use of Personal Data
We collect personal data that you voluntarily provide while using our website or engaging in a business relationship with us. Personal data may be used for research and development, customer administration, and marketing purposes.
We will not use your personal data for any unrelated purpose or share it with third parties without your prior consent.
If you provide personal information about another individual, such as a colleague, we will assume you have their permission. Their information will be treated in accordance with this policy.
Confidentiality and Security
We have implemented robust policies, procedures, and technical safeguards to protect personal data in our possession from:
All employees and data processors with access to personal data are required to maintain its confidentiality. We will not disclose personal data to government bodies or authorities unless required by law.
Upon request, we will provide a readable copy of the personal data we hold about you within seven days. Proof of identity may be required. This information will be provided at no charge.
You may challenge the accuracy of your data and request that it be completed, corrected, amended, or deleted.
Website Services and Links
Our website does not allow visitors to post information or communicate with one another publicly. Where our site contains links to external websites, United Cars is not responsible for the privacy practices or content of those third-party sites.
Privacy Compliance
This policy complies with the UK Data Protection Act 2018. We are committed to regular self-assessment to ensure ongoing compliance.
Policy Updates
We reserve the right to revise this Privacy Policy to remain aligned with legal requirements and best practices. Any updates will be posted on our website.
Contact
If you have any questions regarding this Privacy Policy or the handling of your personal data, please contact United Cars.
United Cars is committed to achieving net zero emissions by 2050. As this is our first Carbon Reduction Plan, our baseline year is the current reporting period, 2024–2025. All baseline and current-year emissions data reflect this 2024–2025 reporting year.
Baseline / Current Year Emission 2024–2025
| Source | Scope | Emissions (tCO2e) |
|---|---|---|
| Office Gas | 1 | 4.30 |
| Office Electricity | 2 | 2.70 |
| Electric Vehicles | 3 | 34.90 |
| Hybrid Vehicles | 3 | 231.0 |
| Petrol Vehicles | 3 | 277.20 |
| Diesel Vehicles | 3 | 321.60 |
| Office Staff Commuting | 3 | 15.30 |
| Office Waste & Water | 3 | 2.00 |
| Total Baseline Emissions | - | 889.00 |
Net Zero Target
| Year | Target (tCO2e) | Reduction |
|---|---|---|
| 2025 | 889.00 | Baseline |
| 2030 | 667.00 | 25% |
| 2035 | 445.00 | 50% |
| 2040 | 222.00 | 75% |
| 2050 | 0 | 100% |
Planned Carbon Reduction Measures
The plan will be reviewed on an annual basis.
Signed on behalf of United Cars (Crawley) LLP — Mawaz Khan, Director
November 2025
Policy Statement
United Cars has a zero-tolerance approach to modern slavery and human trafficking. We are committed to acting ethically and with integrity in all our business dealings and relationships. We are equally committed to implementing and enforcing effective systems and
controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We recognise that the taxi and private hire industry can be exploited by criminals involved in modern slavery and human trafficking. Drivers and vehicles can be used to transport victims, and individuals within the industry can themselves be victims of exploitation. This policy sets out our responsibilities and the steps we have taken to identify, prevent, and mitigate these risks.
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, self-employed owner /driver officers, agency workers, volunteers, interns, agents, contractors, external consultants, third-party representatives, and business supply chain partners.
Commitments
We will comply with all applicable laws and regulations, including the UK Modern Slavery Act 2015 and other relevant legislation. We will conduct periodic risk assessments to identify and evaluate potential risks in our business and supply chains.
We will implement due diligence processes for our own business and our supply chains to ensure they are free from slavery and human trafficking. We will provide training and clear guidance to all Staff, ensuring they understand the risks of modern slavery and human trafficking and can recognise the signs.
We will create and maintain an environment where Staff are encouraged to report concerns without fear of retaliation. We are committed to supporting any victim of modern slavery identified within our business or supply chain.
Identifying the Risks in Our Business
We acknowledge the following specific risks within the taxi and private hire sector: Our vehicles could be used to transport victims of exploitation between locations (e.g., for sexual exploitation, forced labour, or criminal activity. Drivers working under our
license could be victims of forced labour, debt bondage, or unacceptable working conditions. Our supply chains, including vehicle maintenance, cleaning services, and uniform suppliers, IT consultants, office supplies, fuel stations may carry a risk of labour
exploitation.
Our Procedures
To address these risks, we have implemented the following procedures.
Recruitment & Vetting:
We conduct right-to-work checks for all drivers and staff to ensure they are legally permitted to work. Our driver application process includes thorough background checks, including DVLA and DBS checks, as required by law and our licensing authority. We verify identities and addresses to prevent the use of fraudulent documentation.
Employees / Driver Terms & Conditions:
We ensure all employees and drivers have a clear, written contract outlining their terms of engagement, pay, and working conditions. We have clear, transparent policies on remuneration, charges, and deductions to prevent debt bondage or unexplained financial control. We do not charge exploitative fees for vehicle rental or radio hire that could trap drivers in a cycle of debt.
Training & Awareness for Staff and Drivers:
All new drivers and staff will receive training on this policy and the issue of modern slavery as part of their induction. We provide regular refresher training, focusing on the key indicators of modern slavery and human trafficking, which include (but are not limited to):
Reporting Mechanisms:
Response Protocol:
Breaches of this Policy
Any employee or driver who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct.
We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.
Responsibility for the Policy
The board members/directors of United Cars Crawley has overall responsibility for ensuring this policy complies with our legal and ethical obligations.
United Cars is also responsible for the day-to-day implementation of this policy, including monitoring its use and effectiveness and addressing any queries related to it.
Purpose
This policy sets out United Cars’ responsibilities for safeguarding and provides clear guidance for all staff members and drivers. It outlines the procedures to follow if there are any concerns about the abuse or potential abuse of children, young people, or vulnerable adults.
Its purpose is to:
United Cars believes that every child, young person, and vulnerable adult has the right to safety and protection from all forms of abuse. We are committed to promoting their welfare and ensuring that our staff practice, record, and report concerns in ways that maintain their safety and dignity.
Key Safeguarding Contacts
Essential numbers to report concerns or seek urgent help for the safety and wellbeing of children and adults at risk.
Legal Framework
This policy is based on the following legislation and statutory guidance:
Policy Principles
We recognise that:
Safeguarding Commitments
United Cars will work to keep children, young people, and vulnerable adults safe by:
Definitions
See the definitions below for key terms related to safety and protection responsibilities.
Types of Abuse
Abuse can include, but is not limited to:
Welcome to our Frequently Asked Questions section, where we have compiled answers to the queries we receive most often. If you need further assistance, our team is always here to help.
A booking request can be made through any of the methods: by telephone within the UK at 01293 429 429, or from overseas at +441293 429 429, via our free mobile app, through our online booking portal or by emailing our booking team.
Our UK-based team in the Crawley office manages every call personally, with no AI or automated bots involved.
Yes, we can arrange weddings, shopping trips, sightseeing tours and transport for a series of business visits and meetings. We provide prestige vehicles from executive saloons and MPV's for individual journeys or on an hourly or daily rate basis at very competitive rates. Please call the office on 01293 429 429 for a quotation.
Yes, Account facilities can be arranged subject to eligibility and approval. For more information please contact us on 01293 429 429 or send an email to the office team.
We offer a variety of convenient payment methods to suit your needs. Payments may be made in cash (Sterling £) or by using any of the following major card providers: American Express (Amex), Visa, MasterCard, Maestro, Solo, and Visa Electron.
Card payments are processed through the PDA in the vehicle. We do not store any credit card information other than the last four digits and the expiry date. For security reasons, all other card details remain anonymous to both the driver and United Cars. Some payments may also be taken through our office using a secure online portal.
We recommend booking at least 24 hours in advance of your journey; however, last-minute bookings may be accommodated depending on driver availability, as well as the day and time of travel.
Our pricing structure remains consistent around the clock, 24/7, ensuring transparency and reliability for all our customers. The only exceptions apply during the festive period, specifically on Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day - when adjusted holiday rates are in effect.
We do not apply cancellation charges when adequate notice is provided. For airport pickups, a minimum of 2 hours’ notice is required, and for local pickups, at least 30 minutes’ notice is needed.
We ensure passengers are given sufficient time to exit the terminal. Following the arrival of a flight, the driver will wait for up to 1 hour. If additional waiting time is required, this may be arranged directly between the driver and the passenger via phone or SMS. Please note that waiting charges will apply after the first hour.
All of our quotations include up to 1 hour of waiting time after the flight has landed. Beyond this period, an additional charge of £15.00 per hour applies, calculated in 15-minute intervals (or part thereof).
All flights are closely monitored via online tracking, mobile apps, or direct contact with the airport. If your flight arrives earlier or later than scheduled, you can be confident that our driver will be on-site, typically before your plane touches down.
The driver will meet you in the arrivals hall of your landing terminal, at the designated pickup point(s). A United Cars name board displaying the customer’s contact name will be clearly visible.
Unfortunately there will be a full charge for the pickup including any extra waiting & parking.
No. In accordance with UK law, smoking is strictly prohibited in all private hire and taxi vehicles, regardless of whether the journey is for business or personal use. This rule has been in place since 1 July 2007 under the Health Act 2006.
Additionally, as part of our company policy, vaping and the use of e-cigarettes are not allowed in any United Cars vehicle. Although vaping is not covered explicitly under the original smoking legislation, Transport for London, licensing authorities, and most UK operators treat vaping the same as smoking to maintain vehicle safety, cleanliness, and comfort for all passengers and drivers. We kindly ask all passengers to wait until they exit the vehicle before smoking or vaping.
Unfortunately, we are unable to carry animals, with the exception of registered guide dogs for visually impaired passengers.
We are consistently looking to recruit experienced and professional private hire drivers to strengthen our team. Our driver partners benefit from highly competitive rates, transparent commission structures, and some of the most advantageous vehicle rental packages in the industry.
Whether you are entering the private hire sector for the first time or are an established driver, we encourage you to contact us.
A member of our team will be pleased to provide further assistance.